Health And Safety
Due to the personal nature of adult toy products, please always ensure you choose your sex toy carefully. No refunds or exchanges will be provided if you change your mind, even if you believe you have not used the product in any personal way. This is due to health and safety regulations, and is enforced in order to prevent the spread of possible STD’s.
This policy is strictly implemented to safeguard all of our valuable customers and provide only the cleanest adult toys for your enjoyment. As with all products of a personal nature, if irritation to the formula or material occurs, please discontinue use and consult a doctor if pain persists. Be safe, use a condom if sharing any adult products with a partner, and always play responsibly.
In the event that your adult toy is faulty, the customer must notify Naughty But Nice within 5 days of delivery from the store, to be advised of the faulty product return process. Advising Naughty But Nice after 5 days may void your claim. Naughty But Nice will not exchange or refund any sex toy due to a change of mind, or if the fault was caused by negligence or inappropriate use by the customer.
Please be sure to purchase new batteries as this is generally the cause of the problem in most cases. Always check you have inserted the batteries properly, as this is also a main cause of sex products not working. The problem can be easily resolved by simply inserting new batteries correctly into the adult toy.
Certain manufacturers offer a manufacturer warranty. If your product comes with a manufacturer warranty and is found faulty within its warranty terms, then Naughty But Nice will gladly handle your warranty claim on your behalf. If this product is or becomes faulty please notify Naughty But Nice within 5 days to be advised of the manufacturer faulty product return process.
Advising us after the 5 day fault occurrence period may void your claim. Naughty But Nice will not be responsible for postage of products being returned to us. However, in the case of items deemed faulty by our Quality Control Department, then return postage of a replacement item to the customer will be at our expense.
Every sex product we sell is hygienically checked for functionality and to ensure product quality. This is in order to minimise any undue inconvenience to our valued customers that may be caused by receiving faulty goods. All of our sex products are battery tested and hosiery and packaging of consumables are quality inspected and fully sealed.
Storage Of Products
All adult toy products must be stored separately to avoid certain silicone textures from corroding and rubbing together. Please only use water based lubricants with any silicone based product. If you are unsure what material your adult product is made from, then only use water based lubricants for peace of mind.
Prices And Instore Service
Naughty But Nice Online is a franchised business. While all care is taken to make prices and products as consistent as possible, you may find that there are obvious differences to what products can be found on our retail floors compared to online.
This is often due to the stores size and capabilities to stock certain larger items, and prices are set at the discretion of the individual owners of each franchised store.
While you can always find a bargain at our great online adult shop, sometimes getting the specialised service of our accomplished employee’s is worth the time of shopping at our retail outlets. Our staff have extensive knowledge and can help with any queries you may have.