Returns

Health And Safety

Due to the personal nature of adult toy products, please always ensure you choose your sex toy carefully. No refunds or exchanges will be provided if you change your mind, even if you believe you have not used the product in any personal way. This is due to health and safety regulations, and is enforced in order to prevent the spread of possible STD’s.

This policy is strictly implemented to safeguard all of our valuable customers and provide only the cleanest adult toys for your enjoyment. As with all products of a personal nature, if irritation to the formula or material occurs, please discontinue use and consult a doctor if pain persists. Be safe, use a condom if sharing any adult products with a partner, and always play responsibly.

Faulty Products

In the event that your adult toy is faulty, the customer must notify Naughty But Nice within 5 days of delivery from the store, to be advised of the faulty product return process. Advising Naughty But Nice after 5 days may void your claim. Naughty But Nice will not exchange or refund any sex toy due to a change of mind, or if the fault was caused by negligence or inappropriate use by the customer.

Please be sure to purchase new batteries as this is generally the cause of the problem in most cases. Always check you have inserted the batteries properly, as this is also a main cause of sex products not working. The problem can be easily resolved by simply inserting new batteries correctly into the adult toy.